Return Policy
We’re not happy if you’re not happy. HipnHappy is committed to providing utmost satisfaction to all the customers with superior quality products, exemplary shopping experience and eager customer support.
Despite all our efforts, if you are unsatisfied with the product you received, please call our Customer Care Team on +91-9818802766 Monday to Saturday, IST 10:00 AM to 7:00 PM
or write to us at wecare@hipnhappy.in and Our team will revert to you at the earliest.
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
HYGIENE BEST PRACTICES
To maintain hygiene for all our customers we DO NOT accept returns of Inner-wear - Vests, Underwear, Panties, Camisoles, Hipsters, Boxers, Tank Tops and Boxers or any other product falling under our inner-wear category.
We do not accept the return of any product(s) which is not purchased from www. hipnhappyin. We will not take responsibility for any such product(s) sent to us.
HOW TO RETURN YOUR PRODUCT IF…
1. The External Packaging was Damaged
At the time of delivery if you notice that the external packing of the consignment is damaged or tampered with, please do not accept the package. Instead, add your remarks on the courier delivery sheet and raise a complaint with us immediately, citing your order details. We will resolve your issue with the respective courier partner.
Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process.
In the case of Prepaid order (Credit Card, Net Banking, Debit Card, Gift Cards, Wallets), we will refund the money to your mode of payment
2. The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered
For ease of return, we provide Reverse Pickup for free, depending on your area or PIN Code. In case Reverse Pickup is not possible, you are requested to return the product(s) by courier in original packaging, unused, with tags to Jockey India. Please send the package to:
Upon examination of the product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, you will not be entitled for a Refund. In such a case, the same product you returned will be sent back to you.
REFUND PROCESS
We may provide refunds if:
(i) The order is cancelled by the customer or www.hipnhappy.in, before we ship
(ii) The returned items fulfil all criteria for return as mentioned above.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
a) Refunds for Pre-paid Orders:
If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
c) Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.
| Payment Mode | Refund Method | Refund Receipt Time (After Initiation) |
|---|---|---|
| Credit Card | Reverse Credit | 5 to 7 Banking Days |
| Debit Card | Credit in Bank Account | 7 to 14 Banking Days |
| Net Banking | Credit in Bank Account | 7 to 14 Banking Days |
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
